Distractors
Trusting your instincts and trying to change the aspect of your treatment that you think has left them disappointed.
Saying, “You seem disappointed,” and waiting for a response.
Talking to the person about what they’ve done to make you think they’re disappointed.
Key
Saying, “I’m thinking that you might be disappointed with this treatment. Is that true?”
Question
When you feel certain that a client is disappointed with a treatment, even though they haven’t said so, which of the following is usually most effective?