Magazine015 Question 3

Distractors
“These are the tightest shoulders I’ve ever seen.”
“Oh my, how did these shoulders get so tight?”
“Let’s get you fixed right up.”
Key
“This shoulder needs a little more flexibility.”
Question
According to author Laura Allen, in her column “Choosing Our Words Wisely,” what would be the most appropriate language for a massage therapist to use with a client presenting with extremely tight shoulders?